Search for "best remote patient monitoring company" and you'll be buried under posts that look like rankings and reviews but read like infomercials. A little digging often reveals they're written by RPM companies themselves — posts that, shockingly, end with the author's product sitting comfortably in the #1 spot. What are the odds?!?
It gets worse. These "analyses" of competitors are often riddled with half-truths, outdated facts, or outright inaccuracies. We know because we've been on a few of those lists (we even landed second place once!) and not one managed to tell the Prevounce story correctly.
We're not pointing this out because we think we're the undisputed champion of RPM. We do think our solutions are as good as any you’ll find, but the point is: those click-friendly lists won't help you find the right partner. The best RPM company for your organization is the one that matches your clinical goals, workflows, and compliance needs.
Finding that partner means reaching out to several companies, asking sharp, specific questions, and comparing the answers with a healthy dose of skepticism. To help, we've pulled together a set of questions real providers have asked us — plus a few we think belong in any serious due diligence process. Think of it as your field guide to separating the genuinely good from the merely well-marketed.
Armed with this checklist, you'll be ready to make an informed decision about which RPM company deserves to be at the top of your list.
1. What RPM services do I want to offer?
Start with your clinical priorities. Remote patient monitoring can track everything from blood pressure and blood sugar to weight and pulse oximetry, but you don't need to do it all on day one. Specialists may focus on disease-specific vitals. For example, cardiologists might prioritize blood pressure, gastroenterologists might track weight. Primary care can start with a high-impact condition in their patient base. Many practices launch small, get comfortable with workflows, then add services over time. This not only eases onboarding for staff and patients but also lets you refine processes before broadening your scope. Match services to your goals, not to a vendor's sales pitch.
2. How hard will this be to set up and run?
Implementation headaches can stall even the best intentions. Some vendors ship you the tech and a manual; others roll up their sleeves and walk you through setup. Beyond go-live, think about daily use. Is the interface intuitive? Can it be customized to fit your workflow? Will your team need heavy training, and does the vendor provide it? Also ask about integration with your EHR or billing systems. Manual workarounds will drain staff time and increase the likelihood of problems developing down the road. When you demo an RPM system, pay attention to how quickly you can perform core tasks, and picture your least tech-savvy staff member doing them without breaking into a sweat.
3. What are my options for devices and connectivity?
Devices are the heartbeat of RPM. Does the vendor offer their own hardware, or do you need to integrate third-party devices? How patients get them matters too. Direct-to-patient shipping can save staff time, while in-office distribution allows for hands-on instruction. Decide between Bluetooth and cellular devices: Bluetooth is cheaper but requires pairing with a smartphone, which can be tricky for some patients; cellular devices are nearly plug-and-play but may cost more. And don't forget support. If a cuff stops working, who takes that call? Reliable device logistics and patient support are just as critical as the metrics the devices collect.
4. How is compliance built into the program?
HIPAA, CMS requirements, and state regulations aren't optional. They're the backbone of a sustainable RPM program. A solid vendor should bake compliance into every workflow: secure data storage and transmission, documented patient consent, audit-ready reports, and staff training. Ask how they track and enforce CMS billing rules, especially the 16-day device requirement and treatment-management time. With OIG actively auditing RPM programs, you'll want assurance that your partner can produce documentation on demand. Compliance shouldn't be an afterthought; it should be part of the culture, visible in policies, technology safeguards, and the vendor's willingness to be transparent about their processes.
5. How will RPM coding and billing be handled?
Reimbursement is what keeps your remote patient monitoring program sustainable, so billing accuracy matters. Ask how the system tracks billable events, time thresholds, and code-specific requirements. Will your staff enter data manually, or is it automated? Can you see at a glance which patients have met billing criteria for the month? The right system reduces errors, accelerates claims submission, and minimizes administrative burden. Also clarify what's included in the vendor's fee — software hosting, devices, cellular service, support — and weigh that against expected revenue. A vendor that helps you bill cleanly and consistently is helping you protect both compliance and cash flow.
6. Can my RPM program scale without breaking?
A program that hums along with 50 patients should still perform at 500 or 5,000. Scalability isn't just about software capacity; it's about whether the vendor has the staffing, infrastructure, and processes to grow with you. Ask how they handle spikes in patient volume, device deployment at scale, and data monitoring without delays. Look for evidence. Have they supported other clients through similar growth? Can they maintain service quality and timely responses as your program expands? The best partner plans for your future size, not just your current needs, so you're not forced into another migration in two years.
7. What kind of transparency and reporting will I get?
You can't manage what you can't measure. A strong RPM partner offers clear, timely reporting on metrics that matter, such as patient engagement rates, adherence to monitoring schedules, clinician time spent, and clinical outcomes. Real-time dashboards can help you spot issues early, while scheduled reports keep leadership informed. Ask if you can customize reports to focus on your key performance indicators (KPIs), and whether you can export the data into your own analytics tools. Transparency builds trust; if a vendor hesitates to show you the same data they see, that's a red flag. Your program should never be a black box.
8. How easy is it to get help when I need it?
Support can make or break your day when something goes wrong. Will you have a dedicated account manager? How quickly can you reach a real person? Are support hours aligned with your clinic's needs, and do they offer after-hours help with urgent issues? Ask about escalation paths. If you hit a major roadblock, can you get leadership involved? Also clarify whether patient questions go to your staff or the vendor's team. A partner that's responsive, proactive, and easy to reach will save you countless headaches, keep your patients happy, and help your program run smoothly.
9. Does the vendor understand care management beyond RPM?
If you already offer — or plan to expand into — chronic care management, advanced primary care management, or other remote care services, look for a partner with experience across programs. Managing multiple services under one roof simplifies oversight, avoids juggling multiple vendors, and supports continuity for patients. Ask about their track record with diverse patient populations and conditions. Do they have clinical staff who understand care coordination, patient engagement, and compliance across different service lines? An integrated approach can make expansion seamless and strengthen your overall remote care strategy. Can they meet your staffing needs? Determine whether they offer outsourced, in-house, or hybrid care management options. If you choose to outsource, ensure you have the flexibility to transition the program back in-house if needed.
10. Can I talk to your customers?
Referrals are a simple but revealing test. A good vendor should have no problem connecting you with current clients — ideally ones similar to your practice type and size. When you speak with them, go beyond "Are you happy?" Ask about onboarding, day-to-day usability, support responsiveness, billing accuracy, scalability, compliance, and any challenges they've faced. Honest customer feedback often reveals nuances you won't see in a demo or sales call. If a vendor hesitates to make introductions, consider it a sign to dig deeper, or possibly walk away. Transparency should start before you sign the contract.
Finding the "Best RPM Company" Comes Down to Doing the Work
There's no magic shortcut to picking the best RPM company for your organization. If someone tries to hand you one in the form of a glossy, self-serving "Top Remote Patient Monitoring Companies" list, take it with a grain of salt. Vendors know how to make themselves look good on paper. Your job is to peel back the marketing, ask pointed questions, and work to verify the answers.
At Prevounce, we believe an informed provider is a good partner, whether you choose us or not. We've seen how easy it is for organizations to get swayed by big promises that crumble in practice. When you slow down, dig into the details, and put each vendor through a real due diligence process, you dramatically increase your chances of finding a partner that will support your goals for the long haul.
Do the work now, and you'll save yourself years of frustration later — and that's worth far more than any spot on somebody else's "best" list.