Medical Practice CEO Shares Keys to Remote Patient Monitoring Success

What does an independent practice need to do to achieve success with a remote patient monitoring (RPM) program? Rob Cushman, CEO of Dunwoody Village Clinic in Georgia, explained how he created and implemented the practice's RPM program and has since overseen its impressive growth in a webinar hosted by Prevounce. The recording of the webinar is now available on-demand.

Cushman described Dunwoody's RPM program and discussed a wide range of related topics with Lucy Lamboley, vice president of operations for Prevounce. Lamboley also shared insight into how practices like Dunwoody are building programs that improve patient health while strengthening practice revenue. Since Dunwoody launched its RPM program in 2022, the practice has enrolled more than 140 patients for blood pressure monitoring and the program is generating more than $30,000 in monthly revenue.

Among the many topics Cushman and Lamboley covered in their discussion included the following:

• Why Cushman prioritized the development of the practice's RPM program
• How he approached launching the program and challenges encountered during the process
• What Cushman looked for in a remote patient monitoring technology vendor and how he chose the practice's partner
• Structure of Dunwoody's pilot RPM program
• Why Cushman expanded Dunwoody's program to support both Medicare and commercial insurance patients
• Outcomes and financial benefits associated with the RPM program
• Steps to effectively engage patients and Dunwoody staff
• How Cushman managed staff and their workload as the remote patient monitoring program grew
• Role of technology in managing the RPM program, tracking performance, and generating billing reports
• Approach Cushman took to scale the program efficiently

Following the discussion between Cushman and Lamboley, they answered questions from a highly engaged audience. These questions spanned a range of topics as well, including what factors for success are shared among Prevounce remote patient monitoring clients, identifying RPM-eligible patients, patient co-pay challenges, RPM device distribution, and the future of remote patient monitoring.

Access the on-demand recording here.