As healthcare providers face growing pressure to deliver more services using fewer resources, those with remote care management programs are turning to a scalable, proven solution: outsourcing support. By partnering with experienced care teams, organizations can offer and deliver high-quality, continuous support to patients, and do so while still generating recurring revenue and without burdening their internal staff.
Read on as we explore what outsourced remote care management involves, how it supports clinical, operational, and financial goals, and what to consider when researching and evaluating potential remote care management services partners.
What Are Outsourced Remote Care Management Services?
Outsourced remote care management services involve partnering with a third-party organization for the delivery of ongoing, non-face-to-face services such as chronic care management (CCM), remote patient monitoring (RPM), and advanced primary care management (APCM) under the direction of the patient’s physician.
Through this outsourced model, external clinical professionals — overseen by remote care management experts — deliver care typically over the phone or through connected devices. These services help ensure that patients stay on track with care plans, medications, lifestyle goals, and any other clinical instructions and recommendations intended to help with health and wellness. Remote care management services, even when outsourced, are reimbursable under Medicare, most Medicaid programs, and many commercial plans when properly documented and executed, offering a reliable revenue stream while enhancing patient care.
The Regulatory Framework: General Supervision
Remote care services are often facilitated under the Centers for Medicare & Medicaid Services (CMS) general supervision provision. This rule allows certain clinical activities to be conducted by qualified staff outside the direct physical presence of a supervising physician, as long as the qualified staff are working under the provider's direction.
This flexibility is essential in making remote care scalable and accessible. Organizations with remote care management programs have the choice of either building internal teams, collaborating with external professionals to perform care management tasks, or a combination of the approaches while still meeting remote care billing requirements.
Benefits of Outsourcing Remote Care Management Services
For many healthcare organizations, the decision to outsource remote care management services is driven by desire to provide these services to more patients without overextending internal resources and potentially adding to burnout and increased turnover. As patient volumes rise and chronic conditions become more complex, organizations are under pressure — and have the opportunity — to expand care. Partnering with an experienced care management provider can offer a strategic solution — one that not only sustains but strengthens both clinical operations and patient relationships.
Saving Time and Resources
Outsourcing care management removes the burden of building and maintaining a care management infrastructure internally. Rather than tasking staff with managing care plans, conducting follow-ups, or tracking documentation for billing, organizations can rely on external care teams to handle these essential, yet time-consuming responsibilities. This allows clinicians and office staff to remain focused on delivering high-quality, in-person care, leading to more efficient workflows and less operational strain.
Reducing Training and Hiring Demands
Hiring and training dedicated care management staff requires time, expertise, and a long-term investment that may not be feasible for every organization. This becomes increasingly difficult due to ongoing shortages of healthcare workers and increased turnover.
When care management is outsourced, providers gain immediate access to skilled professionals who are already knowledgeable in remote care management documentation and billing requirements, chronic disease protocols, and patient communication strategies. This reduces onboarding delays and helps providers avoid staffing-related disruptions.
Boosting Patient Engagement and Retention
Outsourced remote care management can also serve to strengthen the patient-provider relationship. An outsourced team provides consistent outreach and education that reinforce the care plan and keep patients connected between in-person visits. Regular touchpoints help patients feel supported and understood by their care team, which improves satisfaction and increases the likelihood they will stay with the organization over time.
Creating Scalable, Predictable Financial Growth
Outsourcing remote care management also enables financial growth that is both scalable and sustainable. CCM, RPM, and APCM are reimbursable on a monthly basis. With an external team handling outreach, engagement, and documentation, organizations with remote care management programs can serve more patients without increasing administrative overhead. This model supports long-term financial health while maintaining high-quality, compliant care delivery.
Outsourced remote care management empowers providers to expand their services efficiently, deliver better patient experiences, and generate consistent revenue — all without further extending their teams. It’s a model designed to meet the growing demands of modern healthcare without sacrificing quality.
Key Considerations When Selecting an Outsourced Remote Care Services Partner
Choosing the right partner for remote care management services can make or break your program. It’s not just about offloading tasks; it’s about finding an outsourcing team that works seamlessly with yours and delivers care that reflects your clinical standards and personalized services.
Here are some key considerations when selecting a remote care management services partner.
Compliance Comes First
The Department of Health and Human Services Office of Inspector General (OIG) has increased auditing of RPM in 2025. Given the growing federal scrutiny on non-compliant remote care programs, it is pertinent that your outsourced partner have a clear understanding of CMS rules around consent, documentation, time tracking, and billing, among others. Remote care management programs are only as strong as their compliance, so make sure the partner you select has the expertise and systems in place to meet evolving regulatory requirements.
Workflow Integration Matters
A good partner will fit into your existing operations, not disrupt them. Look for a company with technology that will integrate with your EHR, support your documentation processes, and communicate clearly with your team. You shouldn’t have to rebuild your workflows to make outsourcing work.
Clinical Protocols and Experience
Ask vendors under consideration about their clinical and triage protocols. How do they handle escalations? How do they ensure consistency and quality of care? The right partner will have experience managing care services across patient populations and will be ready to adapt to your organization’s and patient population’s needs.
The right remote care management services partner should feel like an extension of your team, supporting your staff, keeping your organization compliant, and improving patient care without adding stress.
Outsourced Remote Care Management: A Proven, Scalable Solution
Launching remote care programs is one thing; scaling them successfully is another. Many organizations find that, despite significant initial effort, these programs stall due to the likes of staffing challenges, inconsistent outreach, or billing complexity. Outsourcing remote care management offers a practical way to overcome these and other barriers while unlocking real growth.
One such practice benefitting from outsourcing remote care is Family First Physicians in Mesa, Arizona. Family First Physicians managed its chronic care management (CCM) program internally for about four years. The program faced challenges due to staffing issues, which led to inconsistent delivery of care and fluctuating levels of patient engagement. The practice was able to overcome these challenges and scale to over 200 enrolled RPM and CCM patients by outsourcing care services to Prevounce.
Thomason Medical Clinic in Oklahoma is another practice reaping the benefits from outsourcing care management services. Outsourcing care helped the practice enroll over 200 patients while easing administrative workload. Regular check-ins have boosted patient satisfaction, and timely interventions have improved outcomes — especially for rural patients who now receive high-quality care from home, without frequent trips to the office.
Outsourcing remote care management allows organizations to expand patient reach, reduce administrative burden, and deliver more consistent, proactive care. The impact is evident not just in operations, but in the lives of patients — many of whom share stories of their positive experience. These real-world outcomes highlight how the right care model can make a lasting difference.
Ready to See How Remote Care Management Could Work for You?
Whether you're looking to launch your first program or struggling to stabilize or scale an existing one, outsourcing remote care management can help you deliver better services with less strain on your team. Discover how a partnership with Prevounce can streamline your operations, increase patient engagement, and support sustainable growth.